Refund policy

Since the company was founded, we have placed particular emphasis on customer satisfaction. We are therefore committed to providing the best products in the shortest possible time, with new products introduced every quarter. If, despite our continuous efforts, you are not satisfied with your purchase, we are here to try to find solutions: you can contact us at contact(at)

You have the right to change your mind (withdrawal period)

You have 14 days to change your mind. If you decide to exercise this right, you must return the product to us at the address below within 14 days from the date of receipt of your product (postmarked).

As soon as we receive the product, it will be examined by our consumer service to see if it is in good condition (verification carried out between 24 hours and 48 hours from receipt of the product by our service). Depending on its return, the refund will be made within 24 hours.

However, please note that we do not accept :

-Damaged or already used products

-Incomplete returns

-Products returned without labels and packaging


EZIMOOV / consumer service


64600 Anglet


Once again, if despite all our efforts, a product breaks down or malfunctions, we invite you to contact our customer service department ( which will respond to your request as soon as possible.

In order to facilitate the processing of your request, we ask you to include in your email your Name, order number or invoice number, photos and a clear explanation of the problem encountered.

Please note that you have a period of one year from the date of purchase to submit your claim.